LOYALTY PROGRAM

1. VIP CUSTOMERS

 

1.1 Card levels - Total purchase and discount percent:

For Viet Nam:

○ SILVER: 15,000,000 VND and above - 5% 

○ GOLD: 35,000,000 VND and above  - 10%

○ PLATINUM: 50,000,000 VND and above - 15%

For Thailand:

○ SILVER: 28,000 THB and above - 5%

○ GOLD: 65,000 THB and above - 10%

○ PLATINUM: 92,000 THB and above - 15%

For HongKong:

○ SILVER: 9.000 HKD and above - 5%

○ GOLD: Từ 20.000 HKD and above - 10%

○ PLATINUM: 30.000 HKD and above - 15%



1.2 Card levels will be valid and applied within one year from the time your card level is upgraded:

For example, if Customer A is in Gold card level on September 4, 2021 (total purchase amount reaches 35 million or more), Customer A will receive a 10% discount until September 4, 2022.

Case no.1:

During a year, when the customer's total purchase amount reaches over 50 million, your card level will be upgraded to a Platinum card. The validity period will be extended for one year starting from the date your card level becomes Platinum.

(For example, your card level will be Platinum from December 4, 2021, to December 4, 2022. After December 4, 2022, you will not receive a 15% discount anymore)

Case no.2:

In case you maintain your total purchase of between 35 million and 49 million, you will still keep the Gold card level for the next year.

Case no.3:

However, if the customer reduces the purchase to less than 35 million, your card level will be down to Silver. 

Case no.4:

And if you reduce the purchase to 15 million, you will not receive any additional discount.


Note

○ The discount is calculated according to the value of the purchased goods accumulated in 1 year.
○ Do not apply to orders purchased through e-commerce channels.
○ The discount is divided into 3 levels equivalent to 3 total purchase amounts.
○ The card has a validity period of 1 year from the time of the last point accumulation.
○ Customers do not have the right to transfer or hand over card levels to other individuals.
○ Any amount/value in your card cannot be refunded.
○ The card will be valid and applied at all MAVEN store branches in Vietnam. 

2. PREFERENTIAL OFFERS FOR VIP CUSTOMERS OF EACH CARD LEVEL.

 

SILVER

GOLD

PLATINUM


5% discount on all invoices


10% discount on all invoices


15% discount on all invoices and free shipping for all purchases


Receive the information of the latest offers and New Collection in advance.


Receive the information of the latest offers and New Collection in advance.


Receive the information of the latest offers and New Collection in advance.


Receive special gifts in your birthday month.


(Birthday wishes from MAVEN + Get a code for 10% off on total bill)




Receive special gifts in your birthday month.



(Birthday wishes from MAVEN + Get a code for 15% off on total bill)


Receive special gifts in your birthday month.



(Birthday wishes from MAVEN: A birthday handwriting letter + a flower bouquet/a random product from MAVEN)


Get unexpected gifts on special days.


Get unexpected gifts on special days.


Get unexpected gifts on special days.

Free on product repair and refit request



Note: The preferential offers are not applied simultaneously with other promotions.

 

THANK YOU