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DELIVERY POLICY

EXCHANGE AND RETURN POLICY

MAVEN accepts exchange and returns requests from customers in case there are unfortunate problems happening in the delivery process. Our customer service will support you to solve the problem in the shortest time.

 

Exchange and return:

 Exchanging other items - colors - sizes

Exchanging for unfortunate problems from MAVEN: (Defective products / wrong sizes or wrong items)

CONDITION

The customer can request for the exchange only one time

Returned products must be in their original condition - attached with original tags, warranty papers and receipts

Please request an exchange at the same store where you bought the products

 

The customer can request for the exchange only one time

Returned products must be in their original condition - attached with original tags, warranty papers and receipts 

Please request an exchange at the same store where you bought the products 

 

PRODUCT CONDITION  All items returned must be in their original condition - attached with original tag, unworn, unwashed, unironed  All items returned must be in their original condition - attached with original tag, unworn, unwashed, unironed 
TIME

For In-store purchases: 3 days - From the date of purchasing products.

For Online purchases: 5 days - From the date of receiving products.

 

After that specified time, MAVEN will not assist in solving unexpected cases or problems.

For In-store purchases: 3 days - From the date of purchasing products.

For Online purchases: 5 days - From the date of receiving products.

 

After that specified time, MAVEN will not assist in solving unexpected cases or problems.

APPLICABLE PRODUCTS

FULL PRICE products: Items exchange - Colors exchange - Sizes exchange

Customers only can request to exchange the product whose cost is the same or much higher than the previous products. In case the customer would like to exchange to the lower cost items, MAVEN will not refund the cost margin (unequal cost) 

All FULL PRICE - SALE products
UNAPPLICABLE PRODUCTS

Modified products according to customer requirements (cutting, lossening, squeezing,...) 

SALE products - All items are included in sales promotions

Over time specifically in exchanging products

Failure to comply with above provisions

Modified products according to customer requirements (cutting, lossening, squeezing,...) 

 

 

Over time specifically in exchanging products

Failure to comply with above provisions

PROCESS

 

The customers please send us:

- Product photos

- Videos 

- Receipts which are purchases directly from us through FB or IG

Our staffs will confirm you for supporting to exchange the products (If your order meets above condition) 

The customers please send back the exchange products, receipts and warranty papers to MAVEN

The customers please send us:

- Product photos

- Videos

- Receipts which are purchases directly from us through FB or IG 

Our staffs will confirm you for supporting to exchange the products (If your order meets above condition) 

 

The customers please send back the exchange products, receipts and warranty papers to MAVEN

RETURN FEES

All postal fees, customs duties and taxes for returns are to be paid by the customer

All postal fees, customs duties and taxes for returns are to be paid by MAVEN

 

SHIPPING AND TAX

 

1. Internal shipment (Vietnam): 

 

Order value and shipping areas

 

Estimated delivery time

 

Shipping costs

 

Discount

Order over 5.000.000 vnd

10 days

Enter CODE:

FS

for free shipping

5% off on the purchase

Order over 3.000.000 vnd

10 days

 

Enter CODE:

FS

for free shipping

 

 

Order below 3.000.000 vnd

10 days

 

37.000 VND

 

X

Interprovincial express shipping (only in HCM,  Ha Noi, Da Nang)

1- 2 days

180.000 - 200.000 VND/kilogram

X

During HCM express shipping

Within a day

Based on receiving area (5.000đ/km)

X



2. International shipment: (Shipping costs may vary based on the destination such as your country and region) 

 

Order value, shipping and parties

Estimated delivery time

Shipping costs

Discount

Tax

 

DELIVERY SHIPMENT

7-15 days

1.750.000 VND/kilogram

X

Tax included

(Excluded Europe)

 

 

THANK YOU